General Information Page
- Being able to order a product on our site does NOT guarantee availability. To check availability, please call us(409-383-6004)!
- All shipment related dates are in business days. For example, if a product is ordered on a Friday (before our cutoff) with a 2 day shipping method you can expect it on Tuesday. Packages are not delivered on Federal holidays. Please keep this in mind when ordering using expedited shipping near a major holiday.,
- Due to COVID-19, shipping carriers are NOT guaranteeing delivery dates on expedited freight.. Long story short, if you pay for next day air and it comes in 3 days, there's nothing we can do to recoup your shipping money from UPS or other carriers.
- Please inspect your item(s) immediately after receipt. If an item is damaged upon receipt we need to know within 5 business days to file a shipping damage claim. If you report damage after 5 business days, we may be unable to rectify the situation.
- Orders placed a weekend day will ship by Monday, worst case Tuesday if everything is in-stock. We are closed all major holidays and each weekend of the year so keep this in mind if the order is urgent, call us before 2 p.m. (CST) on a business day to help ensure shipment same day if possible.
- We do our best to ship all orders within 1-2 business days after the order is placed. Please keep in mind that free ground shipping may take up to 14 business days to arrive, though it is faster in most cases.
- Due to California having stricter emissions laws, we cannot ship all items to California. Generally we try to note as such on our site but we do miss certain items.
- Please call us for estimated ground shipping time to your location. Please don't assume that the product will automatically ship from our home office in Texas. There are cases where we ship factory direct, not all our products ship from TX, and that orders with multiple items may come in multiple shipments from multiple locations.
- We are paperless. The invoice provided when you place your order serves as your receipt. Do not expect any invoice or paperwork to be in the box other than possibly a packing list.
- Unless otherwise specified, we ship most packages with a signature required for delivery. All orders out of the U.S. or over $1000.00 require signatures also. If you have specific instructions please make a note in the "Order Comments" field you see on the order form.
- Delays due to natural weather conditions will not be refunded. An air package is delayed due to adverse weather or other "acts of god" is out of our control.
- We are not responsible for any MECHANIC'S FEES or REPAIR FEES due to parts delays or parts installations. We provide estimates of deliveries not guarantees. We can only control the speed in which the item departs our facility and we have no control of discontinuation of products, delays on materials, or shipping faults.
- You are responsible for any fees due for changes made to the delivery address after the product has shipped. This is between you and the shipper and if a miscommunication is had, that must be solved with them.
- Verify your shipping address. We hold no responsibility for lost, misdirected, or late shipments due to incorrect labeling on your shipment.
- Read the part description entirely and check for delays in product development. We leave notes on all of our parts that are expected to have a "build" time or groups of parts that need to be gathered before getting sent off. *We cannot guarantee that every part is correct without this labeling, the only way to be certain is to call us.*
- Address adjustments through a shipping carrier will result in an additional fee. Please take note of this if you work during the hours that the shipment is due to arrive.
- Saturday deliveries are not configured through our website. Call us for estimates on this specialty service.
- Any order placed after 2p.m. (CST) may not be shipped until the following business day. Other warehouses may have various shipping cut-offs throughout the day.
- We need a physical address for most shipments. Entering a PO Box will cause a delay as we will need to contact you for a physical address.
- Importing/brokerage fees that occur on international orders will need to be paid by the consumer. If unpaid, an invoice will be created for these fees and a charge will be applied to the card used with your order.
- We will notify you of shipment delays within 2 days of the delay occurring. Notifications may be sent by phone, email, or both.
- Flat Rate Shipping and handling fee is $12.95 for addresses in the continental United States (AK, HI, PR, or any other US territories are not included in this rate as the are not in the continental 48 states). Products must not exceed 5 lbs or the acceptable size.
The rise of fraudulent charges has led us to implement this policy. If our system triggers a hold on your account, you will be contacted and an account confirmation procedure will take place. When confirmed, the order will be released and it’s business as usual. If we find the order fraudulent we will cancel the order and all available information will be sent to a Fraud Protection Service for review.
You may return damaged or defective merchandise within 10 days of the original purchase date for an exchange. We will be glad to exchange the damaged merchandise for anything on our site of equal or lesser value.
If you receive incorrect or mis-shipped items in error it is up to you to notify us within 10 business days so we can get the correct items re-shipped in a timely manner. If you fail to notify us within the 10 day period of receiving your order, you the PURCHASER will be responsible for the return shipping of the defective or incorrect item. (Prices, parts and in-stock items change often so we apologize in advance, but we must insist you open your shipments as they are delivered to see if they are correct.) If you fail to notify us within this time frame, you will have to follow the normal 30 day return policy. Mis-shipped or incorrect items are NOT our responsibility after 30 days.
Used, damaged or altered items are NOT RETURNABLE. NO EXCEPTIONS. Although we sell QUALITY products we are not the direct manufacturer of most items. Please contact the manufacturer directly for warranty issues after the initial 30 day time frame.
Most manufacturers and products have an “all sales final” policy these are out of our control we will work with you and the manufacturer as much as possible to resolve any issues you might have. Products shipped by truck freight, special orders, and some non-stocked items are all NOT RETURNABLE/REFUNDABLE. All Open-Box/Closeout/NOS items are sold AS-IS, and are NOT RETURNABLE/REFUNDABLE.
** ALL electronic items are 100% NON-REFUNDABLE
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
You may return most new, unopened items within 30 days of date of delivery. We will be glad to exchange the merchandise for anything on our site of equal or lesser value.
All returns MUST be in original packing/OEM box to receive refund. If returned items are damaged or improperly packaged it will be the responsibility of the return sender to cover costs NO EXCEPTIONS so be sure cover the shipment with insurance ! There will be a 20% restocking fee for returns on new products.
Mis-shipped or incorrect items are NOT our responsibility after 30 days.
WE DO NOT ACCEPT RETURNS ON THE FOLLOWING ITEMS:
- Any non-standard item that is manufactured or modified to a specific customer's needs.
- Any item modified or painted by the customer before or after part installation.
- Any Custom Painted item and Paint. (unless initially defective upon delivery)
- Exhaust systems, down pipes, or other exhaust component after it has been installed.
- Any electronic components, sensors or parts if they have been installed on the vehicle/computer. We will help you get them replaced if they are defective upon arrival, but we cannot accept returned electronics under any other circumstances.
- Items damaged due to abuse, misuse, or neglect will not be eligible for replacement or accepted for return.
- Any item without return form, and RMA# unless other special arrangements have been made.
CP Addict recommends contacting us before placing any order to review inventory, if it can be shipped to your state/country, and ETA if not in stock.
Part inventory changes by the minute. We check all warehouses & our dealer network to find the closest inventory to your location to get your parts to you as fast as we can.
In some cases your order may not be in-stock and will need to be placed on backorder.
Cancellations are NOT allowed on special order parts.
If you place an order with CP Addict and choose to cancel your order before receiving your parts, CP Addict will refund your order minus a 10% cancellation processing fee.
Once again, CP Addict recommends contacting us before placing ANY orders to review inventory, shipping restrictions and ETA.
A RMA (Return Merchandise Authorization) number is required, and must be written on the outside shipping carton.
- Returns must be packaged securely in an outer carton
- Do not write on the product packaging itself. Write only on the outer shipping carton.
- Packages received without a Return Authorization Number written clearly on the outer carton will be refused.
- Returnable items must be received by CPADDICT within 30 days of the product being received by you the customer. (determined by UPS Tracking info)
- Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
- Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused or a restocking fee of 20% may be assessed.
- Original shipping charges will not be refunded.
- Customer is responsible for shipping costs incurred to return products.
- Product has been installed and/or used
- Product has been damaged from an attempt to be installed and/or used
- Product is shipped back without original box, manual and/or parts
- Seal on electrical parts is broken
- Product serial number does not match that of which was original shipped to buyer
- Product is deemed not resell able by CPADDICT due to customers own actions in dealing with the product
- Shipping is non-refundable.
- Do NOT ship items to the return address on the box your items came in without confirmation to do so. A charge of $35.00 will apply to the refund and a restocking fee may also be charged. A delay may be had on the refund due to reshipping that item if applicable.
- Opened items must be in resell-able condition, in original packaging with the packing slip, with any/all warranty cards, manuals, and accessories with shipping prepaid within 15 days of the original purchase date.
- We recommend having a trackable shipment when sending returns to ensure delivery of the product. It is the customer's responsibility to ensure a package arrives back for a refund and follows up on the refund process.
- Returns Past 15 Days - Barring extenuating circumstances, we ONLY offer an in-store credit on returns that pass 15 business days from the delivery date. We may, at our own discretion, refuse to authorize a return or charge a 25% restocking fee.
- Defective Items - Any warranty claims for defective merchandise that after 30 days from the sate of purchase must be handles between the customer and the manufacturer. We will try our best to support you in the matter, but we cannot accept items that fail due to the manufacturer. Some items can be exchanged through us if they are DOA or fail within 30 days.
Some Circumstances in which credit will NOT be issued but not limited to:
Other Return Information:
All product warranties if any, implied have been done so at the discretion of the manufacturer. If you need warranty assistance on any product you've purchased, please contact the manufacturer directly.
Products manufactured by CP Addict carry a 1-Year warranty against defects in materials and craftsmanship. The Warranty is Limited to one (1) year from the date of sale and limited solely to the parts contained within the product's kit. All products that are in question of Warranty must be returned shipping prepaid to CP Addict and must be accompanied by a dated proof of purchase receipt. Warranty is limited to the original purchaser.
Under no circumstances shall CP Addict, LLC. be liable for any labor charged or travel time incurred in diagnosis for defects, removal, or reinstallation of product, or any other contingent expenses.
SPECIAL ORDER POLICY
CP Addict will special order almost any product that is carried by our manufacturers. To order non-stock, special order items, a pre-payment in full is required. Pre-payment is non-refundable/non-transferable, and special order items are non-cancellable/non-returnable. Manufacturers vary delivery time, so estimated times of arrival are not guaranteed.
CP Addict ships via UPS or USPS on all orders considered non truck freight. CP Addict will only ship to the continental 48 U.S states. Special Exceptions to other locations via Phone Call(Canada, UVI, Hawaii, etc)
ALL overnight, next day, 2nd day or 3 day select shipping orders MUST be placed by 12PM CST to ship that day. Any placed after that time frame are subject to shipping the next business day. There will be NO refunds on shipping that does not meet this criteria!!
We DO NOT ship with Saturday delivery and we DO NOT guarantee shipments arrival times.
When will my product be shipped out?
Products will be shipped from our warehouse. Products ordered after the cut-off time will leave our warehouse by the next business day. Some products may be directly shipped from the manufacturer or out-of-stock, CP Addict will send an order status update with the products ETA as soon as we know its ETA. If you need immediate availability please use our "Live Help" feature or contact customer service.
How long will it take to receive my product?
If the product is in-stock most orders are received within 3-6 business days from the shipment date depending on your location. Non-stock, special order and out of stock items may take 1-2 weeks to be received. If you would like to check inventory or estimated ship date please contact us.
Canadian Duties & Taxes
The recipient of an international Canadian shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid by you the recipient; CP Addict has no control over these charges and can't predict what they may be. Customs policies vary widely from city and province; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates
ALL refunds will be issued via COMPANY CHECK to original purchaser.
Core credit returns will be accepted within 90 days of original purchase. After 90 day core credit refunds will be at the discretion of CP Addict.
To return your product core for credit, fill out the Return Form below. CP Addict will email you with an RMA number and detailed return instructions. Please wait for shipment instructions before shipping any cores, many cores will be sent directly to the manufacturer.
CP Addict recommends using a carrier that provides package tracking to ensure your product gets back safely and quickly. You will not be reimbursed for shipping costs incurred in shipping the core. All credits will be issued via CHECK to the original purchaser of product after thorough core inspection.
Please drain all fluids, if any, from the core. The core returned must be a like-for-like make, model, type and part number. Cores will not be accepted from a salvage or junkyard. Cores that have been disassembled or have missing and/or damaged major components will not receive full core credit.