Product Availability

Placing an order on our website does not guarantee product availability.

If you need confirmation before ordering, please call us at (409) 383-6004.

Shipping Timeframes

All shipment dates are calculated in business days (Monday–Friday).

Example: If you place an order on Thursday before our cutoff and choose 2-day shipping, you can expect delivery on Tuesday.

Packages are not delivered on Federal holidays, so please keep this in mind when ordering expedited shipping around major holidays.

Expedited Shipping & Carrier Delays

Due to ongoing carrier restrictions, expedited freight delivery dates are not guaranteed.

If you pay for next-day or 2-day shipping and the carrier delivers later, we are not able to reimburse shipping charges from UPS, FedEx, or other carriers.

Order Processing & Cutoff

We typically ship orders within 1–2 business days after placement.

Orders placed on weekends will ship by Tuesday, and may ship by Wednesday if stock is limited.

We are closed on major holidays and weekends.

If your order is urgent, please call before 2:00 PM CST on a business day to help ensure same-day shipping when possible.

Orders placed after 2:00 PM CST may not ship until the following business day.

Shipping Location & Multiple Shipments

Not all products ship from our Texas warehouse. Some items ship factory direct, and orders containing multiple items may arrive in multiple shipments from different locations.

If you need a delivery estimate, please call us.

Free Ground Shipping

Free ground shipping may take up to 14 business days, though most orders arrive sooner.

Address Verification

Please verify your shipping address before completing your order.

We are not responsible for lost or delayed shipments caused by incorrect address information.

Address changes after shipment may result in additional carrier fees, which are the customer’s responsibility.

Signature Required

Most orders require a signature upon delivery.

All orders over $1,000 or shipped outside the U.S. require a signature.

If you have specific delivery instructions, add them to the Order Comments section at checkout.

PO Box Restrictions

We require a physical address for most shipments.

PO Boxes may cause delays, as we will need to contact you for a physical address.

Saturday Delivery

Saturday delivery is not available through our website.

If you require Saturday delivery, please call us for a special shipping quote.

Damaged or Missing Items

Please inspect your package immediately upon delivery.

If an item is damaged, notify us within 5 business days so we can file a shipping damage claim.

If you report damage after 5 business days, we may be unable to file a claim or resolve the issue.

Weather & Force Majeure

Delivery delays caused by weather, natural disasters, or other “acts of God” are not refundable.

These events are outside our control.

No Mechanic or Repair Fees

We are not responsible for mechanic or repair fees caused by delayed parts or installation issues.

We provide estimated delivery times, not guarantees.

California Shipping Restrictions

Due to stricter emissions laws in California, some items cannot be shipped there.

We strive to note these restrictions on our site, but we may occasionally miss one. If you have questions, please call.

International Orders

Import, brokerage, or customs fees for international orders are the customer’s responsibility.

If unpaid, an invoice will be created and charged to the card on file.

Paperless Invoicing

We are paperless. The order confirmation email serves as your receipt.

Your package may include only a packing list and no invoice.

Flat Rate Shipping

Flat-rate shipping and handling is $14.95 for the continental U.S.

This rate applies only to packages under 5 lbs and within size limits.

(Alaska, Hawaii, Puerto Rico, and other territories are not included.)

Out of Stock / Backordered Items

If an item is out of stock or backordered, your order will be held until the item becomes available. We will contact you with one of the following options:

• 
  Hold the order until the item is restocked
  
• 
  Provide an approved alternative (if available)
  
• 
  Cancel the order
  

If you choose to cancel an order that has already been processed or partially fulfilled, a 10% cancellation fee will apply. This fee covers restocking, processing, and transaction costs.

Important:

We will not ship an item until it is in stock or an approved alternative is selected. If you need faster fulfillment, please contact us to discuss available options.

CP Addict recommends contacting us before placing any order to review inventory, if it can be shipped to your state/country, and ETA if not in stock.

Part inventory changes by the minute. We check all warehouses & our dealer network to find the closest inventory to your location to get your parts to you as fast as we can.

In some cases your order may not be in-stock and will need to be placed on backorder.

Cancellations are NOT allowed on special order parts.

If you place an order with CP Addict and choose to cancel your order before receiving your parts, CP Addict will refund your order minus a 10% cancellation processing fee.

Once again, CP Addict recommends contacting us before placing ANY orders to review inventory, shipping restrictions and ETA.

A RMA (Return Merchandise Authorization) number is required, and must be written on the outside shipping carton.

• Returns must be packaged securely in an outer carton
• Do not write on the product packaging itself. Write only on the outer shipping carton.
• Packages received without a Return Authorization Number written clearly on the outer carton will be refused.
• Returnable items must be received by CPADDICT within 30 days of the product being received by you the customer. (determined by UPS Tracking info)
• Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
• Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused or a restocking fee of 25% may be assessed.
• Original shipping charges will not be refunded.
• Customer is responsible for shipping costs incurred to return products.
  

Some Circumstances in which credit will NOT be issued but not limited to:

• Product has been installed and/or used
• Product has been damaged from an attempt to be installed and/or used
• Product is shipped back without original box, manual and/or parts
• Seal on electrical parts is broken
• Product serial number does not match that of which was original shipped to buyer
• Product is deemed not resell able by CPADDICT due to customers own actions in dealing with the product

Other Return Information:

• Shipping is non-refundable.
• Do NOT ship items to the return address on the box your items came in without confirmation to do so. A charge of $35.00 will apply to the refund and a restocking fee may also be charged. A delay may be had on the refund due to reshipping that item if applicable.
• Opened items must be in resell-able condition, in original packaging with the packing slip, with any/all warranty cards, manuals, and accessories with shipping prepaid within 15 days of the original purchase date.
• We recommend having a trackable shipment when sending returns to ensure delivery of the product. It is the customer's responsibility to ensure a package arrives back for a refund and follows up on the refund process.
• Returns Past 15 Days - Barring extenuating circumstances, we ONLY offer an in-store credit on returns that pass 15 business days from the delivery date. We may, at our own discretion, refuse to authorize a return or charge a 25% restocking fee.
• Defective Items - Any warranty claims for defective merchandise that after 30 days from the sate of purchase must be handles between the customer and the manufacturer. We will try our best to support you in the matter, but we cannot accept items that fail due to the manufacturer. Some items can be exchanged through us if they are DOA or fail within 30 days.

All product warranties if any, implied have been done so at the discretion of the manufacturer. If you need warranty assistance on any product you've purchased, please contact the manufacturer directly.

Products manufactured by CP Addict carry a 1-Year warranty against defects in materials and craftsmanship. The Warranty is Limited to one (1) year from the date of sale and limited solely to the parts contained within the product's kit. All products that are in question of Warranty must be returned shipping prepaid to CP Addict and must be accompanied by a dated proof of purchase receipt. Warranty is limited to the original purchaser.

Under no circumstances shall CP Addict, LLC. be liable for any labor charged or travel time incurred in diagnosis for defects, removal, or reinstallation of product, or any other contingent expenses.

To file a warranty claim, click HERE.

SPECIAL ORDER POLICY

CP Addict will special order almost any product that is carried by our manufacturers. To order non-stock, special order items, a pre-payment in full is required. Pre-payment is non-refundable/non-transferable, and special order items are non-cancellable/non-returnable. Manufacturers vary delivery time, so estimated times of arrival are not guaranteed.

SHIPPING POLICY

CP Addict ships via UPS or USPS on all orders considered non truck freight. CP Addict will only ship to the continental 48 U.S states. Special Exceptions to other locations via Phone Call(Canada, UVI, Hawaii, etc)

Expedited Shipping

ALL overnight, next day, 2nd day or 3 day select shipping orders MUST be placed by 12PM CST to ship that day. Any placed after that time frame are subject to shipping the next business day. There will be NO refunds on shipping that does not meet this criteria!!

We DO NOT ship with Saturday delivery and we DO NOT guarantee shipments arrival times.

When will my product be shipped out?

Products will be shipped from our warehouse. Products ordered after the cut-off time will leave our warehouse by the next business day. Some products may be directly shipped from the manufacturer or out-of-stock, CP Addict will send an order status update with the products ETA as soon as we know its ETA. If you need immediate availability please use our "Live Help" feature or contact customer service.

How long will it take to receive my product?

If the product is in-stock most orders are received within 3-6 business days from the shipment date depending on your location. Non-stock, special order and out of stock items may take 1-2 weeks to be received. If you would like to check inventory or estimated ship date please contact us.

Canadian Duties & Taxes

The recipient of an international Canadian shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid by you the recipient; CP Addict has no control over these charges and can't predict what they may be. Customs policies vary widely from city and province; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates

ALL refunds will be issued via COMPANY CHECK to original purchaser.

Core credit returns will be accepted within 90 days of original purchase. After 90 day core credit refunds will be at the discretion of CP Addict.

To return your product core for credit, fill out the Return Form below. CP Addict will email you with an RMA number and detailed return instructions. Please wait for shipment instructions before shipping any cores, many cores will be sent directly to the manufacturer.

CP Addict recommends using a carrier that provides package tracking to ensure your product gets back safely and quickly. You will not be reimbursed for shipping costs incurred in shipping the core. All credits will be issued via CHECK to the original purchaser of product after thorough core inspection.

Please drain all fluids, if any, from the core. The core returned must be a like-for-like make, model, type and part number. Cores will not be accepted from a salvage or junkyard. Cores that have been disassembled or have missing and/or damaged major components will not receive full core credit.

To start a return, click HERE.

We reserve the right to refuse service to anyone.